Kelly Palmer | King's Therapy & The Sacred Soul Sanctuary™
Terms of Service
Kelly Palmer | King's Therapy | The Sacred Soul Sanctuary™ | Pumpkin Pilates
Effective Date: 04/11/25
Last Updated: 04/11/25
By using this website, purchasing a product, booking a session, or participating in any program or community offered by Kelly Palmer, you agree to the following Terms & Conditions.
1. Who We Are
Kelly Palmer is a UK-based Physiotherapist, Energy Healer, Pilates & Yoga Therapist, and the creator of holistic offerings including The Soul Star™ Program, The Sacred Soul Sanctuary™ and Pumpkin Pilates Challenge. These Terms apply to all in-person and online services, including private sessions, classes, digital courses, and community platforms.
2. Booking & Payment
● All services and programs must be paid for in advance via our secure payment systems (e.g. Stripe & Sum Up).
● For live sessions, your booking is confirmed once payment is received.
● We reserve the right to reschedule or cancel a session if necessary, with reasonable notice.
3. Cancellation & Refund Policy
🧘 In-Person Sessions (e.g. physiotherapy or movement therapy):
● Cancellations require 24 hours’ notice.
● Cancellations made less than 24 hours before the session may be charged in full.
🎥 Digital Products & Online Courses:
● Due to the nature of instant access, no refunds are given on digital programs (e.g. Pumpkin Pilates, The Sacred Soul Sanctuary™, Soul Star™ Program) unless required by UK law.
● If you experience issues accessing your content, please contact us immediately.
4. Health & Medical Disclaimer
● All physical and energetic services are intended as supportive tools for wellbeing. They are not a substitute for medical advice, diagnosis, or treatment.
● You agree to take full responsibility for your physical and emotional health during any session, class, or program.
● Always consult your GP or primary healthcare provider before starting new exercise, therapy, or spiritual practices.
● If you are under medical supervision or pregnant, please inform Kelly before participating.
5. Results Disclaimer
While many clients experience positive outcomes, we cannot guarantee any specific results from sessions, programs, or courses. Your outcomes depend on your unique body, mindset, and level of participation.
6. Digital Access & Usage
● All course materials, videos, guides, and digital downloads are for personal use only.
● You may not share, reproduce, resell, or distribute any content without written permission.
● Access to digital courses is generally lifetime unless otherwise specified, though we reserve the right to update or discontinue content over time.
7. Community Guidelines
If you join our online spaces (e.g. The Sacred Soul Sanctuary), you agree to:
● Respect all members and maintain confidentiality
● Avoid spam, promotion, or inappropriate content
● Engage from a place of kindness, compassion, and curiosity
We reserve the right to remove anyone from the community who does not uphold these values.
8. Intellectual Property
All content, course materials, branding, and website content are the intellectual property of Kelly Palmer and may not be copied, shared, or used for commercial purposes without permission.
9. Privacy & Data Use
Your data is handled in line with our Privacy Policy, in accordance with UK GDPR. By booking or opting in, you agree to be contacted regarding your session, program, or nurturing emails (if you’ve given consent).
10. Contact Information
If you have any questions about these Terms or your services:
📧 [email protected]
📍 Based in the UK | Services delivered in person & online
11. Updates
We may update these Terms from time to time. The latest version will always be available on our website.
✅ Acceptance of Terms
By engaging with Kelly Palmer’s services, you acknowledge that:
● You have read and understood these Terms
● You voluntarily enter into this agreement
● You accept full responsibility for your participation and wellbeing
Kelly Palmer | King's Therapy & The Sacred Sanctuary™ © 2025 All rights reserved.