Kelly Palmer | The Sacred Soul Sanctuary™

Privacy Policy Kelly Palmer

1. Who We Are

This Privacy Policy outlines how your personal information is collected, used, and protected by Kelly Palmer, a UK-based Physiotherapist, Energy Healer, and Holistic Movement Practitioner. Kelly offers in-person and online services including physiotherapy, Pilates and yoga therapy, spiritual mentorship, energy healing, and digital courses such as the Soul Star Program™, The Sacred Soul Sanctuary™, and Pumpkin Pilates Challenge.

Kelly Palmer is the data controller for any personal data collected through this website, online platforms, email forms, and in-person sessions.

2. What Personal Data We Collect

We may collect the following data from you:

💻 When engaging online:

● Name

● Email address

● Phone number (if provided)

● IP address and browser data

● Purchase and booking details

● Payment information (via Stripe or similar – never stored directly)

💆‍♀️ For therapeutic or spiritual services:

● Health and medical history (where relevant)

● Session notes, observations, or progress updates

● Goals, preferences, or reflective content you voluntarily share

3. How We Use Your Information

Your data is used to:

● Deliver the service or program you signed up for

● Schedule and manage appointments or discovery calls

● Provide email updates, resources, and soulful content (only if you consent)

● Maintain lawful client health records (for physiotherapy sessions)

● Process payments securely

● Monitor and improve website and service functionality

We never sell or share your personal data for third-party marketing.

4. Our Legal Basis for Processing

We process your data based on:

● Consent – for email marketing or community participation

● Contract – to fulfil your bookings, purchases, or service delivery

● Legal obligation – to retain health records under HCPC guidance

● Legitimate interest – for smooth communication and secure operations

For physiotherapy and movement-based health services, we may process special category data (e.g. medical history) under Article 9(2)(h) of the UK GDPR-necessary for the provision of healthcare.

5. Data Storage & Retention

We store your data securely through:

● Stripe & Sum Up (secure payments)

● GoHighLevel & Coaching Foundation (booking & email forms)

● Mail Chimp or similar (email communications)

● Secure local and/or encrypted digital storage (client session notes)

We retain health records for 8 years (as per UK law), and marketing data only while you remain subscribed or engaged.

6. Your Rights Under UK GDPR

You have the right to:

● Access your personal data

● Request corrections

● Withdraw your consent at any time

● Request data deletion (where lawful)

● Object to processing

● Lodge a complaint with the ICO (Information Commissioner’s Office) if you believe your data is misused

📧 To exercise these rights, email: [email protected]

7. Cookies & Website Tracking

Our website may use cookies and tracking tools (such as Google Analytics or Meta Pixels) to improve user experience and measure engagement. You can disable cookies in your browser settings.

8. Email Communication & Marketing

If you choose to opt in, you may receive emails from Kelly with spiritual tools, movement practices, product offers, and event updates. You can unsubscribe at any time by clicking the link in any email. You will not be added to any marketing list without your explicit consent.

9. Community & Group Interactions

If you join our free or paid communities (e.g. The Sacred Soul Sanctuary™), any personal stories, images, or interactions you share are optional and voluntary. Please avoid sharing sensitive information you do not wish others to see. Community spaces are held with confidentiality and respect, but ultimate responsibility lies with the participant.